Managing Clients for High Impact November 23, 2010 12:00 - 1:00 p.m. ET Emily Ruth Cohen will explore effective techniques to building and nurturing the best client relationships. Topics will include: How to pre-qualify clients, projects and your firm before initiating a relationship Managing client expectations Account manager vs. designer vs. project manager (who is best qualified to manage clients and projects) Best practice solutions for 5-10 of the most common relationship scenarios Emily has consulted with design firms and in-house corporate creative departments for over 20 years. During this time, she has provided confidential, best-practice insights and advice on staff, client, and process-management strategies, conducting client surveys and writing winning proposals, creative briefs, RFPs, and contracts. She helps creative teams improve operational effectiveness and helps companies build efficient teams and processes. She served on the board of advisors of InSource, on the AIGA In-House task force and as Secretary for the AIGA/NY Board of Directors. Emily has taught classes and conducted seminars for many leading design schools and organizations and is a frequently-requested speaker on business-related issues for the creative industry. Learn more at www.cohenmillerconsulting.com. Webinars are free for RGD and GDC Members. Non-Member Pricing* (+ HST) Individual Webinar - $30 Package of any five Webinars - $100 *Payments must be made at least 24 hours before the webinar start time. To make a payment, you can send a cheque to the RGD office, call with your credit card information or come in and pay in person. No password will be required, all attendees will be pre-approved. If you have any questions or to make a payment, email events@rgdontario.com or call 1.888.274.3668 x 0. To register for the webinar visit hwww2.gotomeeting.com/register/541165298.